MYSTORE

Policies

Shipping & Returns

Last updated: March 2026

Shipping Information

Domestic (United States)

MethodTimeframeCost
Standard5–7 business daysFree over $100 / $8 flat
Express2–3 business days$18
OvernightNext business day$35

International

RegionTimeframeCost
Europe7–10 business days$20
Rest of World10–14 business days$25
Note: International orders may be subject to customs duties and taxes levied by the destination country. These charges are the responsibility of the customer.

Returns & Exchanges

We want you to love what you ordered. If you're not completely satisfied, we offer free returns within 30 days of delivery.

Eligibility

  • Items must be unworn and unwashed
  • Original tags must be attached
  • Items must be in original packaging
  • Final sale items cannot be returned

How to return

  1. Go to our returns portal and enter your order number
  2. Select the items you want to return and the reason
  3. Download and print your prepaid return label
  4. Drop off at any carrier location within 7 days

Refunds

Refunds are processed within 3–5 business days after we receive and inspect your return. Your bank may take an additional 2–3 days to post the refund.

Exchanges

For the fastest exchange, return your item and place a new order for the correct size or color. This ensures availability.

Have questions about your shipment or return?

Contact Support